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Do you guarantee your services ? Yes.
We promise that if you are not satisfied with the result from a job then we will continue to clean until your are happy or we will arrange to come back and re-do the clean absolutely free of charge.
Are you insured? Yes, all of our cleaners are covered by our comprehensive public liability cover. Our insurance policy will cover any accidental damages to your property caused by any of our cleaners up to 1 million pounds.
Our cleaners are insured for theft and key loss.
There is a £250.00 excess on all claims.
What if I'm not happy with my cleaning service? We guarantee your services. We promise that in the unlikely event where you are not satisfied with the result from a job,we will continue to clean until your are happy or we will arrange to come back and re-do the clean absolutely free of charge.
Do Elbow Grease Cleaners use chemicals to clean? In all forms, the best cleaning results are achieved by the use of chemicals. Elbow Grease may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of general surfaces, carpets and soft furnishings; and for safe use within the domestic environment. If you have asthma or are chemically sensitive, Elbow Grease Cleaners will use specialist chemicals designed to avoid causing any discomfort. We also offer environmentally friendly services with specific Green cleaning products.
Will I need to be at home during the clean? We are happy to clean whether you're at home or not. As a trusted cleaning company, many of our customers supply us with a key, or leave one with a neighbour, to undertake cleaning while they're away from their home. We do request that the property be vacant during the service to ensure we can provide an efficient and quality service.
What are your office working hours? Our customer services team will take your calls from Monday to Friday, 9.00 - 17.30 and Saturday 10.00 - 14.00.