GENERAL
Q. What towns do you service?
All over London
Q. Do you furnish the cleaning supplies?
Yes. We furnish everything needed to clean your home. We use only the finest
and safest cleaning products for your home.
Q. Will I have the same cleaning person each visit?
Yes. You will have the same cleaning professional for each visit. We know how
important it is to have someone you know and trust cleaning your home.
Q. Do I need to be home the day of cleaning?
No. It is not necessary to be home while we are cleaning. However, we leave
this entirely up to your preferences.
Q. How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with.
1. You may give us a key.
2. You can give us the code to the garage.
3. You can leave a set of keys with your neighbour, porter or letting/estate
agent.
Please provide the contact details where we have to pick up the keys from including
a name and a telephone number
We will collect the keys, do the job and then return the keys to the initial
collection address or post them back through the letterbox.
Please note that we may charge you £10.00 if keys have to be picked up
from a different postcode.
We insist that you are present at the time of completion so you can inspect
the results and pay any outstanding balances to the cleaners!
Q. What if I am not satisfied with your cleaning?
Your complete satisfaction is very important to us. That is why we offer a
24 hour guarantee . If for any reason you are not satisfied with your home cleaning,
just simply give us a call within 24 hours of your cleaning and we will return
to re-clean the area you are dissatisfied with, at no cost to you.
Q. How and when do I pay for my cleaning services?
We require payment at time of service. We accept payments by check, cash or
standing order.
Q. Are you insured?
Yes. We have a comprehensive public liability cover. Our insurance policy will
cover any accidental damages to your property caused by our cleaner up to 1
million pounds.
Our insurance policy will also cover theft and key loss.
There is a £250.00 excess on all claims.
Q. Are your cleaners insured?
Yes, all of our cleaners are covered by our comprehensive public liability
cover. Our insurance policy will cover any accidental damages to your property
caused by any of our cleaners up to 1 million pounds.
Our cleaners are insured for theft and key loss.
There is a £250.00 excess on all claims.
Q. What are your office working hours?
Our customer services team will take your calls from Monday to Friday, 9.00
- 17.30 and Saturday 10.00 - 14.00.
Q. What methods of payment do you accept?
We accept payment by cash, cheque, BACS and calendar month standing order.
| Area's Covered In London:
|
E1 |
Whitechapel, Stepney, Mile End |
E2 |
Bethnal Green, Shoreditch |
E3 |
Bow, Bromley-by-Bow |
E4 |
Chingford, Highams Park |
E5 |
Clapton |
E6 |
East Ham |
E7 |
Forest Gate, Upton Park |
E8 |
Hackney, Dalston |
E9 |
Hackney, Homerton |
E10 |
Leyton |
E11 |
Leytonstone |
E12 |
Manor Park |
E13 |
Plaistow |
E14 |
Poplar, Millwall, Isle of Dogs, Docklands |
E15 |
Stratford, West Ham |
E16 |
Canning Town, North Woolwich, Docklands |
E17 |
Walthamstow |
E18 |
South Woodford |
|
|
WC1 |
Bloomsbury, Gray's Inn |
WC2 |
Covent Garden, Holborn, Strand |
|
|
EC1 |
Clerkenwell, Finsbury, Barbican |
EC2 |
Moorgate, Liverpool Street |
EC3 |
Monument, Tower Hill, Aldgate |
EC4 |
Fleet Street, St. Paul's |
|
|
N1 |
Islington, Barnsbury, Canonbury |
N2 |
East Finchley |
N3 |
Finchley Central |
N4 |
Finsbury Park, Manor House |
N5 |
Highbury |
N6 |
Highgate |
N7 |
Holloway |
N8 |
Hornsey, Crouch End |
N9 |
Lower Edmonton |
N10 |
Muswell Hill |
N11 |
Friern Barnet, New Southgate |
N12 |
North Finchley, Woodside Park |
N13 |
Palmers Green |
N14 |
Southgate |
N15 |
Seven Sisters |
N16 |
Stoke Newington , Stamford Hill |
N17 |
Tottenham |
N18 |
Upper Edmonton |
N19 |
Archway, Tufnell Park |
N20 |
Whetstone, Totteridge |
N21 |
Winchmore Hill |
N22 |
Wood Green, Alexandra Palace |
|
|
NW1 |
Regent's Park, Camden Town |
NW2 |
Cricklewood, Neasden |
NW3 |
Hampstead, Swiss Cottage |
NW4 |
Hendon, Brent Cross |
NW5 |
Kentish Town |
NW6 |
West Hampstead, Kilburn, Queens Park |
NW7 |
Mill Hill |
NW8 |
St John's Wood |
NW9 |
Kinsbury, Colindale |
NW10 |
Willesden, Harlesden, Kensal Green |
NW11 |
Golders Green, Hampstead Gdn Suburb |
|
|
|
|
|
|
SE1 |
Waterloo, Bermondsey, Southwark, Borough |
SE2 |
Abbey Wood |
SE3 |
Blackheath, Westcombe Park |
SE4 |
Brockley, Crofton Park , Honor Oak Park |
SE5 |
Camberwell |
SE6 |
Catford, Hither Green, Bellingham |
SE7 |
Charlton |
SE8 |
Deptford |
SE9 |
Elthm, Mottingham |
SE10 |
Greenwich |
SE11 |
Lambeth |
SE12 |
Lee, Grove Park |
SE13 |
Lewisham, Hither Green |
SE14 |
New Cross, New Cross Gate |
SE15 |
Peckham, Nunhead |
SE16 |
Rotherhithe, South Bermonsey, Surrey Docks |
SE17 |
Walworth, Elephant & Castle |
SE18 |
Woolwich, Plumstead |
SE19 |
Upper Norwood, Crystal Palace |
SE20 |
Penge, Anerley |
SE21 |
Dulwich |
SE22 |
East Dulwich |
SE23 |
Forest Hill |
SE24 |
Herne Hill |
SE25 |
South Norwood |
SE26 |
Sydenham |
SE27 |
West Norwood , Tulse Hill |
SE28 |
Thamesmead |
|
|
SW1 |
Westminster, Belgravia, Pimlico |
SW2 |
Brixton, Streatham Hill |
SW3 |
Chelsea, Brompton |
SW4 |
Clapham |
SW5 |
Earl's Court |
SW6 |
Fulham, Parson's Green |
SW7 |
South Kensington |
SW8 |
South Lambeth, Nine Elms |
SW9 |
Stockwell, Brixton |
SW10 |
West Brompton, World's End |
SW11 |
Battersea, Clapham Junction |
SW12 |
Balham |
SW13 |
Barnes, Castelnau |
SW14 |
Mortlake, East Sheen |
SW15 |
Putney, Roehampton |
SW16 |
Streatham, Norbury |
SW17 |
Tooting |
SW18 |
Wandsworth, Earlsfield |
SW19 |
Wimbledon, Merton |
SW20 |
South Wimbledon, Raynes Park |
|
|
W1 |
Mayfair, Marylebone, Soho |
W2 |
Bayswater, Paddington |
W3 |
Acton |
W4 |
Chiswick |
W5 |
Ealing |
W6 |
Hammersmith |
W7 |
Hanwell |
W8 |
Kensington |
W9 |
Maida Vale, Warwick Avenue |
W10 |
Ladbroke Grove, North Kensington |
W11 |
Notting Hill, Holland Park |
W12 |
Shepherd's Bush |
W13 |
West Ealing |
W14 |
West Kensington |
| |
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